21/F, Tower 1 Enterprise Square,, 9 Shueng Yuet Road, , Kowloon Bay,, Hong Kong, 852, Hong Kong
Established January 2007
The maaiiConnect Story
Inspired by the power of nature and the humble ant, M800’s revolutionary maaiiConnect platform is transforming the customer service experience for businesses around the world.
maaiiConnect , pronounced “ma-yee connect”, comes from maaii, meaning “ant” in Mandarin (蚂蚁). Small as ants are, they are collaborative and resilient creatures – they can carry loads 10 or more times than their body weight. Their antennas are also used to feel and communicate to work together. They show team spirit and harmony. It was clear from the beginning that these tiny creatures could inspire the maaiiConnect model in many ways.
The small-but-strong characteristics of the humble insect parallels maaiiConnect ’s wide range of capabilities all “carried” by a small maaiiConnect widget. Their antennas could easily represent the different “feelers” of web and telecom communication nodes. These components are working together harmoniously in order for interactions between businesses and their customers to happen anytime, anywhere, and on any device.
As for an ant colony, accuracy, efficiency, and immediate communication are key propositions for maaiiConnect. The platform’s service has guaranteed carrier-grade quality and a commitment to 99.95% service level agreement (SLA) —meaning rapid connectivity businesses can rely on.
Ant colonies are adaptable, and operate intelligently and systematically. Similarly, maaiiConnect offers a powerful convergence of digital capabilities with unique smart features in an easy-to-adopt design. This allows businesses of all sizes and structures to streamline and revolutionize their communications.
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